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Umero is a communications workflow server which provides organisations with the ability to reduce the cycle time for transaction processing between internal systems and customers.

An outgoing transaction to a customer typically starts with the customer backend system sending the transaction through Umero’s Integration Modules, then routed through a series of Automated or Human Operations before being delivered to one or more Umero Communications Modules. An outgoing transaction is similar except that it works in the opposite direction. 

Umero server provides a framework where transactions are routed from one module to another by Umero’s workflow engine.

i. Umero Module – Every Umero module performs a specific operation on the transaction which it receives from the workflow. New modules are provided as the technologies evolve to protect the client’s investment in the Umero framework. The modules are categorised into Integration, Communications, Automation and Web modules.

ii. Umero Workflow Engine – Umero has a graphical workflow configurator which allows the Administrator to create workflows which routes the transaction between the different modules. Routing can be based on simple “Pass” / “Fail” results of each module, or the rules intepreter of the “Director” module. Each Umero is capable of supporting hundreds of workflows to support the organisations’s processes. Due to its graphical representation of the workflow, they are easily understood and can be designed and modified by the Umero Administrator.