Ditium provides implementation, integration and support services for Umero and Rightfax. These include
- Troubleshooting and message delivery issues;
- Re-installation and Configuration of Software and FoIP Gateways;
- Integration to company backend systems;
- Implementation of high availability and secure Enterprise Messaging Systems
On-demand Services
Ditium provides no-obligation consultancy for fax and sms workflow requirements. Whether you require support for your existing messaging product; or implement a new messaging workflow to reduce your manual message (sms, fax, webforms) processing time, our friendly consultants are ready to work with you. To begin, drop us a message by submitting a service request form below.
Service Contract
Clients requiring to manage their support costs may opt for annual service contracts to meet their operational requirements.
Silver Plan – Non-critical office messaging support. Email support during office hours.
Gold Plan – High volume application messaging requiring integration components support. Email and online webex / zoom support with senior engineers during office hours.
High availability systems with forms processing.
Platinum Plan – High availability systems with forms processing. 24×7 Email, Online and Voice support with access to dedicated engineers and escalation to senior Service Managers.